POISED FOR SUCCESS:MASTERING THE FOUR QUALITIES THAT DISTIN-GUISH OUTSTANDING PROFESSIONALS by JACQUELINE WHITMORE Copyright © 2011 BY JACQUELINE WHITMORE.This edition arranged with RITA ROSEN-KRANZ LITERARY AGENCY through Big Apple Agecy, Inc.,  Labuan, Malaysia. Simplified Chinese edition copyright: 2013 China Machine Press All rights reserved.本书中文简体字版由机械工业出版社出版，未经出版者书面允许，本书的任何部分不得以任何方式复制或抄袭。版权所有，翻印必究。

15 待客之道